Let's compare Support Packages
|
Benefit
|
STANDARD
|
PREMIUM
|
|---|---|---|
| 24/7 Proactive Network Management & Monitoring |  |
|
| 24/7 Proactive Node Hardware Management & Monitoring | |
|
| 24/7 Technical Support (LiveChat, Ticket, Email, Phone) | Standard Response |
Priority Response |
| Free Control Panel Install & Optimization | |
|
| Free Initial Security Hardening | |
|
| Free Anytime Reboot Request | |
|
| Free OS Reloads | |
|
| Free Restores from Disaster Recovery Backups (Best Effort) | |
|
| Free SSL Installation Assistance | |
|
| Support for Standard Install & Updates of OS & Control Panel | |
|
| Best-Effort Support for 3rd Party Applications | max. 30 minutes per month |
max. 1 hour per month |
| Free Initial Migration (Same Control Panel) | 25 Accounts | Unlimited Accounts |
| Free Initial Migration (Different Control Panel) |  |
Best Effort |
| Operating System Updates | On Request | Pro-Actively |
| Kernel Updates | On Request | Pro-Actively |
| 24/7 VPS Monitoring & Response (10 Minute Intervals) | |
Pro-Actively |
| Server-Generated Emails Forwarded and Handed by Support | |
|
| Monthly Security Audit | On Request | |
| Monthly fee | Included | € 25 |
If you have any further questions or concerns about this, please feel free to
Email AltusHost Sales team
Open Sales ticket
Chat with our Sales team