General Billing Terms and Conditions

Automatic Setup Yes, as soon as payment is received.
Upgrade/Downgrade Automatic after payment, a prorated fee is calculated. 
Suspension Automatic, after 7 days of overdue. 
Unsuspension Automatic, after payment. 
Termination 15 days after the due date.
Invoice generation 7 days before the due date or manual at any time by contacting our Sales.
Cancellation request processing Automatic. The request must be made via cp.altushost.com or by opening a ticket with our Sales team.
Late Fees 10% after 10 days of overdue.
Payment reminders 4 days before the due date, 1 day after the due date, 2 days after the due date, 3 days after the due date.


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