We understand that uptime of your website matters. That's why we offer a 99.9% guarantee for all our services, including Business Web Hosting.
Below you may find further details about our uptime guarantee.
We're not responsible for outages or circumstances beyond our control that prevent access to your site, such as:
- Network circumstances across the internet (outside of our network), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP's network
- Browser or DNS caching problems
From time to time, servers and related network hardware need to be brought down for routine maintenance and upgrades to ensure that our service is secure and performing optimally. We do our best to keep such incidents to a minimum, and we will do our best to give you advance notice of any scheduled maintenance. Scheduled service outages do not qualify for the uptime guarantee.
The uptime guarantee is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a service credit in the amount of 10% of paid fee for the month for every hour that your website is unreachable due to an internal network or equipment failure.
To claim a credit, please raise a Technical Support Ticket via Client Portal.
Maximum service credit given will be for the full amount paid for the month of outage, excluding any paid fees for additional services.
If you have any further questions or concerns, do not hesitate to contact us.