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Knowledgebase
The knowledgebase provides documentation written by our team. Please select a category or search for answers.
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General
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Do I have to pay VAT?
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Where is AltusHost data center located?
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IPv6 Subnet Size Reference Table
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Are there any hidden costs or setup fees?
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IPv4 Subnet Size Reference Table
Business Web Hosting
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Default Name Servers?
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Data Backup and Restore
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What do I get with LiteSpeed Powered Web Server?
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Data Center Location for Web Hosting Services?
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99.9% Uptime Guarantee - Business Web Hosting
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How to configure email account in Outlook 2003
VPS Hosting
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Advanced Data Backup - Addon (Explained)
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Do you support BGP sessions on VPS?
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Can I upgrade from VPS Hosting to Dedicated Server?
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VPS Data Migration Terms
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Support Levels
Reseller Hosting
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Where are the Reseller Hosting servers located?
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What are the benefits of white-label reseller hosting?
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Do you offer a Billing & Support Panel?
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Custom Name Servers?
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Technical Support Policy for Reseller Web Hosting Service
Dedicated Servers
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Is there a refund on Dedicated Server?
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What is Redundant Power Supply?
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What uplinks are available with Dedicated Servers?
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Data Migration Assistance
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99.9% Uptime - Explained
Abuse / Security
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Guide to .htaccess
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What is considered a strong password?
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Does AltusHost allow adult sites on their network?
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What is CPU/Memory/MySQL abuse?
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How can I prevent my site from being hacked?
Software
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cPanel/WHM
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Do you offer Microsoft software licenses?
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Do you offer LiteSpeed software licenses?
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Do you offer JetBackup software licenses?
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For what software support are you Certified?
Backup as a Service (BaaS)
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What is an offsite backup?
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What is the Backup retention period?
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What is Backup frequency?
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Do you offer Managed Backup Service?
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Where will my data be located?
Domain Names & DNS
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Information about Top-Level Domains (TLD)
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Is WhoIs Privacy included?
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What is DNS propagation?
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Auto Renew of Domain Name(s)
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Can I get my money back if the domain transfer fails?
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Can I cancel the Domain Name before expiration?
Payment Methods and Terms
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Card Payment
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Payment methods
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Do you Accept Cryptocurrency?
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Do you accept PayPal?
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PayPal subscription
Affiliate Program
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Payout frequency
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Payout methods
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Can I do a manual referral of somebody?
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Affiliate Program - Terms and Conditions
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Why Your Affiliate Account May Have Been Closed?
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