Let's compare Support Packages
Benefit
STANDARD
PREMIUM
24/7 Network Management & Monitoring include-hostbill include-hostbill
24/7 Node Hardware Management & Monitoring include-hostbill include-hostbill
24/7 Technical Support (LiveChat, Ticket, Email) include-hostbill include-hostbill
Free Control Panel Install & Optimization include-hostbill include-hostbill
Free Initial Security Hardening include-hostbill include-hostbill
Free Anytime Reboot Request include-hostbill include-hostbill
Free OS Reloads include-hostbill include-hostbill
Free Restores from Disaster Recovery Backups * include-hostbill include-hostbill
Free SSL Installations include-hostbill include-hostbill
Support for Standard Install & Updates of OS & Control Panel
include-hostbill include-hostbill
Best-Effort Support for 3rd Party Applications include-hostbill 30 minutes per month include-hostbill 1 hour per month
Free Initial Migration (Same Control Panel) 25 Accounts Unlimited Accounts
Operating System Updates On Request Pro-Actively
Kernel Updates On Request Pro-Actively
24/7 Monitoring & Response (15 Minute Intervals) exclude-hostbill Pro-Actively
All Server Generated Emails Forward to Support & are Handled exclude-hostbill include-hostbill
Malware Scanning exclude-hostbill include-hostbill
24/7 Phone Support exclude-hostbill include-hostbill
Monthly fee Included 25 €
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